FAQ
Pricing
Pricing is primarily determined by the garment type and brand, number of colors in the design, and the total quantity of pieces in the order.
The easiest way to reduce the cost per item is to increase the quantity of your order. Consider ordering a few extras to maximize your savings.
Reducing the number of ink colors in your design can also lead to significant savings.
Payment
We require payment in full before confirming an order for production.
From larger organizations such as a school or a government agency, you can use a purchase order (PO) from your institution. Simply select this option at checkout and you'll receive instructions to email a copy of the purchase order for verification before we begin processing your order.
Order Minimum
We print orders as small as 12 pieces, but there are restrictions on complexity of the order. See Style Change Minimum below for details.
For best pricing, we always recommend printing at least 50 to reduce the per piece price.
Style Change Minimums
Garment style or garment color changes are allowed as long as the minimum order quantity is reached for each change that is made for that particular order. In other words, on an order of 12 pieces there may be only one style and color of shirt. If the order is 48 pieces, then up to 3 styles and colors may be chosen.
There are other considerations when it comes to mixing styles. For example, we cannot print on garments that differ too much in fabric makeup or sizing. If an order consists of a polyester performance shirt then there cannot be a 100% Cotton shirt on the same order. This is because the two materials require different set-ups and inks. In this case, these would be considered separate orders and priced at their individual quantities and minimums.
Turnaround Time
Our typical turnaround time is 10-12 days + shipping time. Turnaround time begins once we’ve received final confirmation, payment, and print-ready artwork.
If your order is placed after 3pm Mountain Standard Time, Monday-Friday, it will not be processed until the following day. Likewise, if your order is placed after hours, on the weekend, or on a national holiday, your order will be processed the following business day.
Orders including specialty or oversized printing, multiple designs on one order, and add-on services may increase turnaround time.
Rush Orders
We can accommodate rush orders depending on our schedule. Fees will be applied and are determined on a per project basis. The two main factors contributing to the fees are how fast the order is needed and the complexity of the artwork.
We must be notified of the hard deadline at the time of the order. See below for more information on Rush and delivery dates (Deadlines : Ship-Out Date vs. In-Hand Date).
Deadlines : Ship-Out Date vs. In-Hand Date
The ship-out date is the date the order is completed and boxed, ready for shipment. The projected ship out date is affected by our current turnaround time as well as any premium extras added to your order, such as hem tags, inside labels, folding, bagging, and labeling, etc. These processes require extra time which will increase turnaround time.
An in-hand date, is a date specified by you by which you must have your shirts physically in your hands. We must be notified of the in-hand date at the time of your order. We cannot be responsible for any changes or be asked to rush an order that has already been set into production after receiving the final approval and payment.
You will receive your projected ship-out date once we’ve received final approval of your order and payment. Once the order has been prepared for shipment, you will be notified of the estimated delivery date and given a tracking number for your reference.
Shipping time is exclusive of turnaround time and once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates.
Under/Over Allowance
We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance. This is simply an industry-standard acceptable margin of error.
All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery.
Standard Under/Over Allowance: 3%
Under/Over Run Allowance is calculated by number of impressions on the order, not the number of pieces.
Garment Selection & Subjectivity
If garment selection is sensitive, we strongly encourage ordering samples of the garments before placing an order (see Ordering Samples below).
When the final order is received, we cannot guarantee that the customer will like the garments they chose. But we always guarantee print quality at all times.
Subjectivity, or whether or not the customer likes the garment they chose is the responsibility of the customer. The customer is responsible for knowing the terms of the company whose garments they chose to purchase.
Ordering Samples
There are so many options, that it can be hard to nail down the perfect garment for your project. This is why we offer blank samples. Pricing starts at $15 per tshirt style/color and $30.00 per hoodie style/color.
Pricing & Quote Expiration
ShirtPop reserves the right to change pricing without notice. Most quotes expire in 30 days and are subject to change upon review of submitted artwork. All pricing is per design & includes the cost of the garment & printing.
Artwork
Print ready artwork is a term used to determine if customer supplied artwork is ready for production or if there is still any manipulation or creation involved. In order for artwork to go to press there are several factors in determining whether or not the artwork can go to screen. The first is file conversion.
Spot color screen (solid color printing and most common process) requires vector artwork. Vector files can be .ai, .eps, or .pdf. If artwork has gradients, photos or color blends, the artwork needs to be saved as a raster or photoshop file.
Vector File Types (.ai, .eps, .pdf, .cdr)
- The file’s dimensions should be set to the actual desired print size, or the desired print size may be specified by the customer.
- All Raster images placed within the Vector file must be embedded and must meet the Raster File Types guidelines.
- All text must be converted to outlines.
Raster File Types (.psd, .jpg, .tiff, .png, .gif, .bmp)
- Digital art files must be at least 300ppi (pixels per inch).
- The file’s dimensions must be set to the actual desired print size.
Artwork and Proof Approval
All artwork must be approved online. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
Order Cancellation
In the event that an order is cancelled by a customer the refund will be based on the status of the order. Depending order status, the customer may have to pay a restocking fee or for the garments themselves. If the order is already completed, no refund will be issued.
